Wifi modem

[tchiba1968]

The wifi modem I have (white color, to-link) is starting to get yellow and often gets hot these days. It’s the original modem that was provided as I made the contract with TPG less than two years ago.
Should I get a replacement?

[Anonymous]

Hi @tchiba1968, 

Welcome to TPG Community! 

Can you please send us a private message with your TPG customer ID or username along with the picture of your modem?

How do I private message (PM) in the community

Regards, 

Angeli
 

[tchiba1968]

Thanks for your help!
Yes, please go ahead with ordering the new modem at $10 extra charge.
The address is my home which is
601/8 Broughton Rd, Artarmon NSW2064

[Anonymous]

Hi @tchiba1968, 

I've sent the modem replacement request and I'll message you again for updates.

Cheers!  

[Anonymous]

Hi @tchiba1968, 

The modem order has been processed and the payment for the $10 shipping fee is in progress via direct debit. Clearing of payment takes 3-4 working days and then the modem will be sent out for delivery. You'll be notified via email. Let me know if you have further questions.  

Regards, 

Angeli

[tchiba1968]

Thank you so much for your help!!

[Anonymous]

You are most welcome. Cheers!