Wifi modem

tchiba1968
Level 2
The wifi modem I have (white color, to-link) is starting to get yellow and often gets hot these days. It’s the original modem that was provided as I made the contract with TPG less than two years ago.
Should I get a replacement?
6 REPLIES 6
Angeli
Moderator

Hi @tchiba1968

 

Welcome to TPG Community! 

 

Can you please send us a private message with your TPG customer ID or username along with the picture of your modem?


How do I private message (PM) in the community

 

Regards, 

Angeli
 

tchiba1968
Level 2
Thanks for your help!
Yes, please go ahead with ordering the new modem at $10 extra charge.
The address is my home which is
601/8 Broughton Rd, Artarmon NSW2064
Angeli
Moderator

Hi @tchiba1968

 

I've sent the modem replacement request and I'll message you again for updates.

 

Cheers! Smiley Happy 

Angeli
Moderator

Hi @tchiba1968

 

The modem order has been processed and the payment for the $10 shipping fee is in progress via direct debit. Clearing of payment takes 3-4 working days and then the modem will be sent out for delivery. You'll be notified via email. Let me know if you have further questions. Smiley Happy 

 

Regards, 

Angeli

tchiba1968
Level 2
Thank you so much for your help!!
Angeli
Moderator

You are most welcome. Cheers! Smiley Happy