Wifi

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Level 1a
My wifi’s light is on but no internet connection
3 REPLIES 3
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Moderator

Hi @Dipa1234 ,

 

Welcome to the community!

 

We're sad to know that you're having issues with the service.

 

We did an article that you may find helpful, this will guide you a basic troubleshootign with your internet.

 

See links below.

 

Troubleshooting no internet connection 

 

In the event that the issue still persist please send me your accountt details (Username/Customer ID together with the address on file) for further test and investigation.

 

In case you need a reference: How do I private message (PM) in the community 

 

Regards,

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Level 1a
I am still not abel to fix the problem.
Highlighted
Moderator

Hi @Dipa1234

 

Our Engineering team was able to resolve the issue and we have also detected that your internet is now up and running. 

 

If you are unable to connect to your Wi-Fi, please make sure that the Wi-Fi button on your modem is turned on.

 

Furthermore, since a reset was done on the modem, kindly check if the default Wi-Fi is the one showing as available. Default Wi-Fi name & password can be found at the back of the modem.

 

Otherwise, follow this Community article:

How to Connect to Your Wi-Fi network

 

 

Let us know should you require further assistance.

 

 

Cheers!