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Wireless dropout all the time

Level 2



I have NBN HFC for about 4 months.

The wireless dropout now happened like more than 20 times a day.

The mobile showed no internet connection all the times for about a couple of minutes and back to connect again

I checked the modem lights are are okay and wired connection is working (although it has 1 or 2 dropout per day).

I suspected a modem issue but can't confirm

Any suggestion to narrow down the issue




Hi @cmkong,


Welcome to TPG Community!


We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement in your area and they have advised that this is expected to be completed on 10/01/2020 18:00 AEDT.


Your service may be interrupted while this is still in progress, but NBN Co. will do their best to complete this within a prompt time frame.


We apologise for any inconvenience.