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Wireless dropout all the time

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Level 1b

Hi,

 

I have NBN HFC for about 4 months.

The wireless dropout now happened like more than 20 times a day.

The mobile showed no internet connection all the times for about a couple of minutes and back to connect again

I checked the modem lights are are okay and wired connection is working (although it has 1 or 2 dropout per day).

I suspected a modem issue but can't confirm

Any suggestion to narrow down the issue

 

Regards

1 REPLY 1
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Moderator

Hi @cmkong,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement in your area and they have advised that this is expected to be completed on 10/01/2020 18:00 AEDT.

 

Your service may be interrupted while this is still in progress, but NBN Co. will do their best to complete this within a prompt time frame.

 

We apologise for any inconvenience.