Wrong press reply

[Diannathania]

I need help please, i supposedly to have technician coming yesterday to do the installation but since I press wrong reply they cancelled it. I need technician coming ASAP. THANKS

[KarlB]

Hi @Diannathania 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @Diannathania 

Can you please PM me the address where the Technician was booked to visit yesterday? When I check the account number you PM'd me the Install was complete back in March and is currently online.

Was it a new install or a fault with an existing service?

Regards,

Karl

[KarlB]

Hi @Diannathania 

Thanks for providing the extra info. I have requested for our Relocations Team to investigate and contact you back later on today with an update.

Regards,

Karl

[Diannathania]

Thanks Karl

[Diannathania]

Good morning Karl,

Can you help me please?
How much longer do I need to wait until the technician come to do the installation? No progress until now. Thanks

[Riezl]

Hi Diannathania, as per checking, the order has been placed into held status for 14 days due to possible Health and  Safety.

We can see that you have been in touch with one of our specialists who discussed the matter.

Our Provisioning Team is closely monitoring this and the case manager will contact you as soon as a new update is received from NBN Co.