Level 1c


Received my new modem at at the start of the week for my relocation of service. I received my FTTC. Plugged in and no internet yet.

I tried using the chat online and was disconnected after 2hours speaking with 3 people.

Can someone contact me regarding my activation please


Hi @Mattmcdonald


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link :New Connection Setup Help


In your case, we've booked an NBN technician that installed and activated your service yesterday.