installation cancelled

[Yikun]

Hi I have received below email just know, but I didn't cancel the installation. it's might bt provisioning issue mentiones in ptevious, could you please have a look on it? cannot get phone help, line is busy

Username: yikxxxxxxx,
Customer ID: 752xxxx

Thank you for choosing TPG for your NBN Internet Service.

Unfortunately, we are currently unable to activate the NBN connection to
your premises, because the installation has been requested to be cancelled.

[BasilDV]

Hi @Yikun 

We're keen to look into the account to understand what happened with the order and work on proceeding the installation.

Please send us a private message with your account details.

BasilDV