<E: Renew: dont_renew>

[yinxi0327]

I can't use my account to get the NBN plan, I did every step, when it's done, it will tell me

<E: Renew: dont_renew>

What does it mean? What can I do to solve this problem?
TPG ID : xxxxx
name : Eunseok
Address : xxxxx
email : xxxxx

[Riezl]

Hi , we have edited your post for the security of your account. Upon checking, this account has been terminated since September 2020. If you want to get NBN, you may need to sign up for a new account.

We'll have one of our Sales Specialists contact you for assistance. Please send us a private message with your best contact number and most convenient time to receive a call.

To send a PM, please refer to this link: How do I private message (PM) in the community