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< E:renew:dont_renew >

Level 1b

I can't use my account to get the NBN plan, I did every step, when it's done, it will tell me

<E: Renew: dont_renew>

What does it mean? What can I do to solve this problem?


Hi @wangyisu200098,


Welcome to TPG Community!


We'd like to look into this and check what can be done to resolve the issue.


We have located an account using your community details, but we'd like to make sure that we got the right one.


Please PM us your TPG customer ID, username and address.


To send a PM, please refer to this link: How do I private message (PM) in the community