moving home NO CONNECTION

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Level 1c

Requested to moving to a house that already has nbn which should be fast in installation. Moving fee paid. No connection since last week. id : 6589360

customer support keep transfer me to other department where they don't reply.

6 REPLIES 6
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Moderator

Hi @Lingg 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c
 
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Level 1c

I mistakenly relocate from that address to the other one. but I have requested a relocation back on 17th to the address I mentioned above.

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Moderator

So WILKINSON street is where you need it to stay workling at?

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Level 1c

yes wilkinson street 

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Moderator

Hi @Lingg 

 

I have escalated this to our relocations officers. They should contact you ASAP to further sort out your issue.

 

Regards,

David_M