nbn FTTC failed to connect

[jeffshao]

Hi

Received the sms confirmation to connect. Upon connecting as instructed, the NBN box lights #2&3 are continuously flashing and the internet light on the router has not lit up. Please help/resolve asap. Thanks

Jeff

[RajenS]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

[jeffshao]

Hi @RajenS ,

All the information had been sent to you via PM.

Tx

Jeff

[jeffshao]

Hi @RajenS ,

Any suggestion?

Regards

Jeff

[RajenS]

Hi @jeffshao 

   It seems Telstra bypassed NBN from pit, 

So arranged NBN tech to your home 

Thanks 
Rajen