nbn got cancelled

[marieliu]

ask to cancel my nbn installation because previous tenets agreed to transfer account but told me after i applied for new nbn. but turns out because i applied for nbn the old account got cancelled anyways so i decided not to cancel my installation. installation was booked for friday and confirmed it. now i received a email that my application was canceled and have tried to ask why have this happen. will not be happy if installation doesn’t happen friday :/

[Anonymous]

Hi @marieliu  , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community