nbn installation

[helentraan]

i was wondering if there is an update on our nbn installation, a technician came to our address and couldnt do the pre installation due to complications, just wondering how long we have to wait further for nbn 

[Shane]

Hi @helentraan,

We chased this with our NBN Provisioning Team and arranged them to contact you to provide installation update. Expect a call between 10-12NN NSW tomorrow. Let us know how it will go.

Regards,

i was wondering if there is an update on our nbn installation, a technician came to our address and couldnt do the pre installation due to complications, just wondering how long we have to wait further for nbn 

[helentraan]

We havent recieved any updates on the nbn installation

[Shane]

Hi @helentraan,

We chased this with our NBN provisioning Team and reschedule another call tomorrow the same time. We apologise for any inconvenience.

Regards,

We havent recieved any updates on the nbn installation

[helentraan]

Im sorry again but still havent recieved an update at all.

[BasilDV]

Hi @helentraan

We are waiting for the full report from the NBN Co in order to relay it to you.

We'll chase this with our team to raise another request for a full report to further discuss it with you.

BasilDV

[BasilDV]

Hi @helentraan

We understand that your case manager has been in touch and advised that the order was on hold due to a possible network issue.

Further updates will be provided by your case manager once available.

BasilDV

[BasilDV]

Hi @helentraan

We understand that the NBN technician attended the job and the NBN service is now active.

Kindly configure the connected router with the correct TPG username and password for the internet to work.

Let us know how it goes.

BasilDV

[paulpaner]

havent recieved an update at all too ! 

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