no internet access

paulmiao168
Level 2
tonight my internet is down. tried to reset the modern and nbn hub. did not help. the speed is just about zero. can google. could merely see a little facebook. no browsing. no picture. no message could be sent. in this lockdown time, i desprately need help, plesse.
1 REPLY 1
BasilDV
Moderator

Hi @paulmiao168

 

Welcome to the Community!

 

We were able to locate your account using your community details and detected that the modem/router is already online.

 

If you are still unable to use the internet, please let us know.

 

BasilDV