I was told that this new property had nbn connection before so I dont need to get anything to have nbn connection.
looks like there are no nbn connection box in this new property.
would you please send or arranage the new nbn connection box?
Thanks for reply and call,
The technician came in today and installed the nbn box, however still I am not able to get the connection.
All the lights are green on the NBN box but none of devices I tested with NBN box cant get the IP address.
I have tested with multiple devies such as access points, macbook, modem (I was provided) etc. (with multiple ethernet cables as well)
I dont think this device issue from my end.
Would you please check this out ?
Its lookalike authentication here, make sure you connect TPG provided router as per below link with Arris box.