on Internet

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Level 1c
Who is going to help me fix the Internet problem?
2 REPLIES 2
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Moderator

Hi @hannahb94 

 

Thanks for your query!

 

Let me have a look and i will get back to you ASAP.

 

There is also a new TPG Mobile APP to help you with alot of things via the app.
https://www.tpg.com.au/download

 

Regards,
David_M

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Moderator

Hi @hannahb94 

 

All tests are passing on the NBN portal for your NBN-FTTN Service.

We can also see your modem is authenticated for 17hrs.

 

You may need to troubleshoot your wifi connections, and try connected a device direct to the LAN ports to see if things are working.

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

If not, can you please describe what exactly is wrong.

 

regards,

David_M