porting issue

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Level 1a

Hello,

I had TPG NBN phone bundle installed March 11th porting my phone number was to take 1 to 5 business days

TPG tech asked me to call Telstra and ask why Telstra refused porting my number I called Telstra and they said they cannot refuse porting! round in circles.

7 weeks later still not ported still can’t receive phone calls

Called back numerous times and keep being asked to wait 24 to 48hrs for a reply and as usual no replies.

Is there someone there that can see it through and not pass the buck.

Thanks, James

1 REPLY 1
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.



Regards,
Peter