TPG Community

Ask, answer and talk about our products

request star track tracking number

Level 1

Hi, 

I have order my modem from 30th July my order number CID 56xxxxx, I haven’t receive yet . Can I have the star track tracking/reference number?

 

Chin,

2 REPLIES
Moderator

Hi @yuanbeibei,

 

Welcome to the community!

 

I was able to locate your account using your given details. It shows that the modem/router that was shipped last 6th of July was unclaimed and returned to us. I would like to arrange a call from one of our Technicians to discuss the re-shipment of the modem/router.

 

Kindly PM me your best contact number and preferred time today.

 

Regards,

Moderator

Hi @yuanbeibei,
 

I sent you updates via PM about the shipping details of your requested modem/router.
 

Let me know should you require further assistance.

 

Regards,