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Telstra planned upgrade to my line

Level 2

Last week I received a phone call from Telstra informing me that they are upgrading my phone line to NBN. They said I had to do this or things wouldn't work. They have not done this work yet but said a person would follow up and make the appropriate appointment.


I told them I had a TPG account and if everything would be OK. They said I definitely needed to contact TPG and ask them what I need to do.


So my question. Can anyone point me in the appropriate direction?







Good day @JeffreyL.


Welcome to TPG Community!


We were able to locate your account using your Community details and checked your address. We've learned that you can upgrade your ADSL2+ service to our great value, high speed TPG FTTB service.


We have a SuperFast speed tier plan which has a typical evening speed of 90Mbps and the price starts at $59.99/Month with 'Pay-as-you-go' phone calls. You may refer to this link for more information.


Let me know if you want to discuss this further and I'll arrange a call from our Change of plan team. Please shoot me a private message of your preferred time and best number to be contacted.


Kind regards,

Level 2

Yes, if someone could call regards discussing upgrade options.




Hi @JeffreyL,


Kindly PM us your best contact number and preferred time tomorrow and I'll have one of our Account Specialists call you to discuss details about the upgrade.