TPG Community

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Telstra planned upgrade to my line

Level 2

Last week I received a phone call from Telstra informing me that they are upgrading my phone line to NBN. They said I had to do this or things wouldn't work. They have not done this work yet but said a person would follow up and make the appropriate appointment.

 

I told them I had a TPG account and if everything would be OK. They said I definitely needed to contact TPG and ask them what I need to do.

 

So my question. Can anyone point me in the appropriate direction?

 

R:

Jeff

 

 

7 REPLIES
Moderator

Good day @JeffreyL.

 

Welcome to TPG Community!

 

We were able to locate your account using your Community details and checked your address. We've learned that you can upgrade your ADSL2+ service to our great value, high speed TPG FTTB service.

 

We have a SuperFast speed tier plan which has a typical evening speed of 90Mbps and the price starts at $59.99/Month with 'Pay-as-you-go' phone calls. You may refer to this link for more information.

 

Let me know if you want to discuss this further and I'll arrange a call from our Change of plan team. Please shoot me a private message of your preferred time and best number to be contacted.

 

Kind regards,

Level 2

Yes, if someone could call regards discussing upgrade options.

 

Jeff

Moderator

Hi @JeffreyL,

 

Kindly PM us your best contact number and preferred time tomorrow and I'll have one of our Account Specialists call you to discuss details about the upgrade.

 

Regards,

Moderator

Hi @JeffreyL,
 

Thanks for sending me your details. I arranged a call from one of our Account Specialists to call you tomorrow in between 9-11AM.
 

Let me know how it will go and should you require further assistance.

 

Cheers!

Level 2

I'm out all morning. Can they call between 1:00 and 3:00

 

Thanks

 

Jeff

Moderator

Hi @JeffreyL

 

I've now rearranged the schedule of the call to your preferred time.

 

Please let us know should you need further assistance. 

 

Cheers, 

Moderator

Hi @JeffreyL

 

I understand that one of our Account Specialists has been in touch yesterday and has assisted you in changing your plan. 

 

Your FTTB service will be installed within 10-20 business days. Nonetheless, we will always grab the earliest date for your services to be installed.

 

We will keep you updated via email regarding the progress of the installation over the next few days.

 

You may also track the installation of your services via https://www.tpg.com.au/support/trackmyorder. 

 

Should you need further assistance, please let us know. 

 

Cheers,