should I have been sent an nbn box for my new fttc connection?

[brunton2021]

Hello.

My FTTC nbn connection is scheduled for this Saturday, 17 April.

I have received my tpg modem, but there is no nbn box in the package - and the apartment does not have one.

Should I have received an nbn box - or will the technician bring it on Saturday?

Thanks

[Riezl]

Hi @brunton2021, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account. To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Thanks for the details via PM, @brunton2021.  Upon checking, your address is classified by NBN Co. as Service Class 32, which means that it's NBN Fibre to the Curb (FTTC) serviceable and an NBN technician is required to connect the line outside and install the Network Connection Device (NCD).