ticket 12076159 status update

[and1player84]

the nbnco tech has came on 4.2.22. he has replaced damaged NTD box and realized my modem router has been damaged as well. called tpg tech support. tech support said he will send replacement modem router to me with confirmation email may i know the update of the replacement? as kids will starting school today. internet is really important at the moment. thanks

[Angeli]

Hi @and1player84, 

Welcome to TPG Community! 

Your modem replacement has been approved and is now in progress; a $10 shipping fee will also be billed to you. You will receive an email notification once it has been sent out for delivery. If you require further help, just let us know. 

Regards, 

Angeli