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Get online support
Hi @Mel95,
Welcome to TPG Community!
Apologies if you are still unable to use the service as expected.
Kindly try the following steps below to see if this will make the service work:
Should it still not work after performing the troubleshooting steps above, let us know of your best contact time & number via private message so we can organise a call back to be made from our Mobile Technical team.
Regards,
Ahra_G