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4g data barred

Level 2
4g data service is still barred on the phone after rolling to a new billing or charging period. Account portal indicates there is available data. Need help to unbar the data service. Thanks

Hi @mk23,


Welcome to the Community!


I've located your account using your Community details and was able to reviewed your account and currently, it seems that your mobile account has now been completely refreshed.


Please retest and let us know should you need further assistance.



Level 2
Thanks @Erika
The data service is working again after restarting the phone.
Thanks again for checking and responding to my post.

We're glad to hear the issue is now resolved @mk23.


Should you need assistance in the future, feel free to let us know. Smiley Happy