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Accidentally deleted ESIM. Can’t get OTP

alimismail
Level 2
Greetings,
I am a new TPG customer and activated my eSIM today with my existing number from another carrier.

Unfortunately I accidentally deleted the eSIM profile instead of my old disconnected one. I am unable to access the online toolbox as I can no longer get an OTP.

I am an international student and don’t have access to another phone to call support. I sent an email but I fear they will take many days to respond. Any help or advice would be greatly appreciated!
1 REPLY 1
Ahra_G
Moderator

Hi @alimismail,

 

We're here to help! Please send us a private message and we'll help get your service working again. 

 

-Ahra_G