TPG Community

Get online support

Activation attempt failed, please try again.

SOLVED Go to solution
mat8iou
Level 2

Have recived my new SIM. When I get to step 4, I recieve the SMS, but then each time I enter the code I get a message at the top of the screen saying "Activation attempt failed, please try again."
Any idea what is going wrong here?

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @mat8iou 

 

We'd like to check on the status of the activation and see how can we help.

 

Just send us a private message with your account details.

 

BasilDV

View solution in original post

3 REPLIES 3
Anonymous
Not applicable

Hey, @mat8iou 

 

Could you try to turn on and off the airplane mode and retry the SIM activation again? 

 

Let us know how it goes.

 

Thanks.

 

 

mat8iou
Level 2

Thanks for the suggestion. I've tried this and it is still giving the same message.

BasilDV
Moderator

Hi @mat8iou 

 

We'd like to check on the status of the activation and see how can we help.

 

Just send us a private message with your account details.

 

BasilDV