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Hi @Kimhill10,
Welcome to the community
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Hi @Kimhill10,
Have you already tried to active your SIM from our website "My Account"?
Regards,
Karl
Hi @Kimhill10,
Looking at your account I can see the Port in failed, and our activations team are investigating. I’ll request for our activations team to contact you back with an update.
Regards,
Karl