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Activation of sim card

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Level 1a
 
6 REPLIES 6
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Moderator

Hi @Kimhill10,


Welcome to the community

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1a
I need to know when my SIM card will be activated
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Level 1a
Kim Margaret Hill
M: 0499562452
CID: 6799049
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Moderator

Hi @Kimhill10,

 

Have you already tried to active your SIM from our website "My Account"?

 

Regards,

Karl

 

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Level 1a
No
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Moderator

Hi @Kimhill10,

 

Looking at your account I can see the Port in failed, and our activations team are investigating. I’ll request for our activations team to contact you back with an update.

 

Regards,

Karl