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Bribie Island phone network issues

vinnaidoo
Level 2

Morning

I am a relatively new TPG user.  Unfortunately i am struggling to get a signal.  I do not get a signal inside my house (one bar and it just goes to message - and I don't get an SMS advising of the missed call).

 

I did check before signing up and it suggested I would have coverage.  On occassions I can get 2 bars but the signal is intermittent and my voice clarity is very poor.  I can hear the caller fine but transmission of my voice is very bad. I would like to know if there is anything you or I can do to improve the signal???

 

If not I will have to cancel as I cannot make or receive calls with any certainty.

 

Look forward to hearing from you - please call me to test for yourself. 

 

Thanks

Vin

2 REPLIES 2
BasilDV
Moderator

Hi @vinnaidoo

 

We'd like to check on this further on our end and see what we can do to improve your service.

 

Shoot me a PM with your TPG username or customer ID number.

 

BasilDV

vinnaidoo
Level 2

my user name is xxxxxxx