Can not get Wifi calling to work

[rashedalam]

Hi Basil

It definitely looks like something to do with TPG backend.

Please escalate this issue to your engineering team to troubleshoot rather than asking customers to try basic on/off type troubleshooting which wont result into anything.

Thanks

Rashed

[BasilDV]

Hi @rashedalam

Kindly respond to my PM with the requested troubleshooting for us to raise your concern with our Engineering team.

Thank you.

BasilDV

[rashedalam]

Hello

Did you get any solution yet?

Thanks

[Shane]

Hi @rashedalam,

The issue with the Wi-Fi calling is still under investigation, we will provide an update on this thread as soon as resolution becomes available.

Regards,

Hello

Did you get any solution yet?

Thanks

[rashedalam]

Yes, I saw people complaining of this same issue in April 2022 and then porting out in may 2022 and multiple users still have the exact same issue in nov 2022.

I will raise it with TIO as TPG will need to mention it I their website that they do bot support wifi calling.

[kikozz_04]

no updates sent screen shots and everything

recived phone call from 3 CSR asked questions no action, CSR im speaking with now is saying incomplete report was submitted to mobile tech and will check now she came back with there is a network outage .. and same closing cline we wil monitor and call you if there is an update (that would be great if i have reception at home / or wifi calling ) 

[rashedalam]

yep, just waste of time.

just port out and lots of other pre-paid services provide working wifi calling.

i am getting moosemobile. I got 2 other services with moosemobile and wifi calling works perfect.

[BasilDV]

Hi @kikozz_04

We are still waiting for the update from our Engineering team regarding the WiFi calling feature.

We've sent a follow up and will be in touch as soon as an update becomes available.

BasilDV

[Shane]

This has been raised to our Complaints Resolution Team. Expect them to contact you via SMS, Email or Phone call as soon as assessment result becomes available.

Yes, I saw people complaining of this same issue in April 2022 and then porting out in may 2022 and multiple users still have the exact same issue in nov 2022.

I will raise it with TIO as TPG will need to mention it I their website that they do bot support wifi calling.

yep, just waste of time.

just port out and lots of other pre-paid services provide working wifi calling.

i am getting moosemobile. I got 2 other services with moosemobile and wifi calling works perfect.

[kikozz_04]

thanks just got resolved now as per CSR (the monbile engineer has taken off the barring restrictions on the accout for wifi calling ) thanks again