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Can not make calls and no internet access

Level 1
I changed my mobile phone plan from vodafone to TPG, the vodafone sent me a message saying they received a request to port my number away from Vodafone at 7:47pm last night. Before this message, I called Vodafone twice (6pm and 7pm) and they advised that my record in their site was corrected after my call.  
 I called TPG twice to try to find out the problem.  TPG sent twice of request to port my phone number.  and I was advised that I wait for the email from TPG. 
 Status now:  I cannot make any phone calls and no internet connection as well. ( incoming calls are okay)

I tried everything I could.  What's wrong with my phone?  

1 REPLY
Moderator

Hi @phoneuser123,

 

Welcome to TPG Community!

 

We have located the account using your community details and we have checked the status of your mobile service.

 

As per checking, it has been activated around 3PM yesterday.

 

If you are still having issues, please send us a private message with your best contact number and available time to receive a call for troubleshooting.

 

To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community

 

We'll wait for your response. Thank you.