When I first got my mobile connected, I discovered that quite often I would have the phone turned on in front of me, no calls would come through but later I would find that a number of calls had been sent to messaging. I got someone to call me while I had the phone in my hand, nothing happened for 10 minutes then I got a missed call message. So I dialled #67# to disable call forwarding - and on my latest a/c summary there are still charges for 15c as recently as yesterday.
However, since last night I have a message saying "Emergency calls only" on my phone from Telstra, my previous supplier, and no TPG logo. I have emailed customer service but have received a reply to say they will contact me in 24 hours - I can't phone them to say this is urgent as I am waiting for deliveries since I have no coverage. How can I get back my coverage asap? And how can I find out why my disabling of call forwarding has been ignored?
