Can not port from Belong mobile

[Paul1999]

Dear TPG,

If I was aware the process to port a number from Belong to TPG was not easy I would not have attempted.  

This is what it says on the Belong website:  If you're trying to port your Belong mobile number to another provider and it hasn't worked, try double-checking your Belong account number (just select the button below to head to the 'invoices' section). If you've got the right account number and it's still not working, please get in touch with your new provider for more assistance. You will continue to be charged for your Belong mobile service for each monthly payment cycle until your mobile number is ported or Belong service is cancelled.

So I end up up going in circles between TPG and Belong.

Please help.

regards

Paul

[Riezl]

Hi @Paul1999 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[sabaali7]

How was this resolved? I’m going through this right now

[Daisy_Dhen]

Hi @sabaali7, 

Shoot us a  PM with your TPG username together with the mobile number so we can help get this sorted out for you. 

Thanks!

Daisy_Dhen