TPG Community

Get online support

Can not receive call from vodafone

SOLVED Go to solution
6840580
Level 2
Hi,
I can not receive call from vodafone sims, and they get message ' your call coul not be connected'
Changing handset,
And changing sim card to new one did not worked
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @6840580 

 

We understand that the case was escalated to our Mobile Engineers and managed to resolve the issue within the network.

If you need further assistance, please let us know.

 

BasilDV

View solution in original post

2 REPLIES 2
Shane
Moderator

Hi @6840580 ,

 

Thanks for raising this to us. We're able to locate the account the account using the community details and we've seen that you have been in contact with one of our Mobile Specialists and advised that the issue is now under investigation. Updates will be provided via SMS or Phone call when it becomes available.

 

We apologise for any inconvenience.

 

Regards,

BasilDV
Moderator

Hi @6840580 

 

We understand that the case was escalated to our Mobile Engineers and managed to resolve the issue within the network.

If you need further assistance, please let us know.

 

BasilDV

View solution in original post