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Can’t activate Caller ID on new menu

Level 3

My account has been “moved to Novus” so I can no longer access the Mobile Service Control Panel and to adjust my settings. When I try to activate “Send Calling Line Identification” in the new Novus menu, it doesn’t stick and just reverts back to deactivated after I refresh the page. The “Show Caller ID” option in my mobile settings is greyed out because of this and now I can’t make calls to important contacts if they have private numbers blocked. I’ve tried to call Customer Service twice but just ended up on hold for over 30 minutes both times. I am very frustrated with the poor customer service and will have to deactivate my account with TPG if this issue cannot be resolved.

Hi @malikae


Welcome to the Community!


We were able to locate your account and activated the “Send Calling Line Identification”

Please allow an hour for it to be applied.


Let us know how it goes.



Level 3
Hi Basil,

It didn’t work.