Hi @kahban13 ,
Welcome to the community!
We're sad to know that you're having issue with your mobile service. We'd like to take this opportunity and get to the bottom of this. We did an article that you may find helpful this will guide you about basic troubleshooting for your mobile. See link below.
Let me know how it will go.
Thanks for the additional details @kahban13,
We'd like to have one of our Mobile Specialists contact you to make further investigation with your mobile service. PM us your account details (Customer ID/Mobile number) together with your best contact/alternate number and preferred time.
In case you need a reference: