Can't log in to app

[tbar0970]

Using my credentials that work at https://www.tpg.com.au/myaccount,

I've been trying to log in to the ios TPG app.

But every time, I keep getting "Login failed. Internal error. Invalid response received from target system".

Can TPG fix this, or recommend some troubleshooting steps?

[BasilDV]

Hi @tbar0970 

Are you trying to login using your Mobile Account or Internet/Broadband Account details?

Were you able to login through the App before? Or this is the first time you try to access your account using the App?

BasilDV

[tbar0970]

Using my primary mobile number as username, and a newly reset password (reset via link sent to that number)

[tbar0970]

First time using the app, because the web portal won’t work for me either (logs me out immediately after login)

[Anonymous]

Hello @tbar0970 ,

We created an article on how to log in to your Mobile MyAccount. Could you try the article below?

TPG Mobile - Introduction to the new My Account

First time using the app, because the web portal won’t work for me either (logs me out immediately after login)