Can't send or receive MMS

[SF09]

Hello,

I am unable to send or receive MMS.

I have an Oppo Reno z, and I have tried all of the suggestions listed on their website.

All was working fine until you did an update a few months back.

What's the answer to fix this???

[Riezl]

Hi @SF09 , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[SF09]

Ok

[wedgetable]

I have the same issue. I have a reno z and can't receive or send MMS. I have tried resetting the access points....using the custom details listed on other threads but still doesn't help.....

[Shane]

Hi @wedgetable,

Welcome to the community!

I am sad to know that you're also having the issue, we did an article that you may find helpful. Please see the link below.

Having trouble sending SMS?

In the event that issue still persists, shoot me a private message with your account details (Customer ID/Mobile number) together with your best contact number and preferred time.

I will arrange one of our Mobile Specialists to contact you for real-time test and investigation.

Regards,

I have the same issue. I have a reno z and can't receive or send MMS. I have tried resetting the access points....using the custom details listed on other threads but still doesn't help.....