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Can't send sms or make calls

Hanmin
Level 2
Level 2
‎19-01-2022 10:38 AM

I recently purchased the $25/month Sim only plan and activated yesterday. It would appear that the activation is complete but I cannot send SMS or receive calls. I am however, able to receive them. When I attempt to check my account it says the service isn;'t activated so I can't check to see if outgoing is disabled. If the service wasn't activated I wouldn't be able to receive call or SMS. Not sure what is going on.

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2 REPLIES 2
Hanmin
Level 2
Level 2
‎19-01-2022 10:39 AM

EDIT: I cannot send SMS or make calls. I can receive both.

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Angeli
Moderator Moderator
Moderator
‎20-01-2022 10:30 AM

Hi @Hanmin, 

 

Welcome to TPG Community!

 

We recommend that you check on the community articles below as these may be of help to you.

Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile (2020)

 

To check for planned/unplanned Network outages, you may visit this link:

https://www.vodafone.com.au/network/upgrades

 

Regards,

Angeli

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