Welcome to TPG Community!
We regret to hear that you've decided to cancel your service.
We were able to locate your account using your community details and was not able to detect any issues with your connection.
I will arrange a call from our Accounts team to help us with the process. Please shoot me a private message with your preferred time and best number to be contacted along with a brief message of the reason for your decision.
Click this link for the instructions on how to send a PM.