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Cancel my service

Level 2

I have already contacted TPG through the Message customer service portal. I am no longer in contract and need my service cancelled.

I got a reply asking me the:

- Name of the account holder as it appears on the TPG account 
- Service Address where the ADSL service is installed 


Which I replied and have not gotten a reply back. Meanwhile, I have been charged another month of my NBN bundle, which I no longer need.


Please advise.


Hi @vutang20,


Welcome to TPG Community!


Thank you for bringing this matter to us and we are sorry as well for the inconvenience.


I was able to locate your account using the provided details, (which I have deleted to protect your account privacy).

I've seen the confirmation email you've sent and we'll chase this matter with our Accounts Team. I'll also arrange a call back for your account to discuss the details. Our accounts team will be in contact between 11am to 12noon tomorrow on the number on the account.


Should you have other preferred time and number, feel free to send us a PM  and we'll be in touch. Thank you.