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Cancel my service

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mlr Level 1a
Level 1a

How do I go about cancelling my service? I've tried calling to do this and all I get is someone transferring me another person and finally asked me to send email. I have sent email to but did not receive any reply.

My number is 04XXXXXXXX.

Community Manager

Hi @mlr,

Welcome to TPG Community!

I've edited your post to remove your personal details for yor security.

I've located your account and requested our Mobile Team to respond to you as a priority. 

We hope we can welcome you back to TPG Mobile again in future.





Hi @mlr, One of our Escalation Officer tried to contact you earlier today unfortunately no avail.


Can you PM me your best contact number and preferred time tomorrow and I will reschedule the callback tomorrow.




Hi @mlr,


I've checked your account and can see that your TPG Mobile has been cancelled yesterday.


If there is anything else that we can assist you with, please feel free to let us know.