TPG Community

Ask, answer and talk about our products
cancel
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Cancel my service

SOLVED Go to solution
mlr
mlr Level 1a
Level 1a
‎28-05-2018 10:34 PM

How do I go about cancelling my service? I've tried calling to do this and all I get is someone transferring me another person and finally asked me to send email. I have sent email to  csmobile@tpg.com.au but did not receive any reply.

My number is 04XXXXXXXX.

0 Likes
Reply
3 REPLIES
Krystle
Community Manager Community Manager
Community Manager
‎29-05-2018 09:06 AM

Hi @mlr,


Welcome to TPG Community!

I've edited your post to remove your personal details for yor security.

I've located your account and requested our Mobile Team to respond to you as a priority. 

We hope we can welcome you back to TPG Mobile again in future.

 

Krystle

 

Reply
Shane
Moderator Moderator
Moderator
‎29-05-2018 09:49 PM

Hi @mlr, One of our Escalation Officer tried to contact you earlier today unfortunately no avail.

 

Can you PM me your best contact number and preferred time tomorrow and I will reschedule the callback tomorrow.

 

Cheers!

0 Likes
Reply
Erika
Moderator Moderator
Moderator
‎30-05-2018 10:16 AM

Hi @mlr,

 

I've checked your account and can see that your TPG Mobile has been cancelled yesterday.

 

If there is anything else that we can assist you with, please feel free to let us know.

 

Cheers,

Reply