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Cannot access account while overseas

charli3
Level 2

Unable to login to my account as I am overseas, cannot recieve SMS verification.

I would like to turn on roaming but I can't login.

I saw this thread but I can't private message the mod.

1 REPLY 1
Shane
Moderator

Hey, @charli3 

 

To access the account online, you will need the OTP code. Is the mobile registered to the account is on international roaming status? If not, you may need to update the mobile or send us a message with your details.

 

Note: The private message option will show once your community log-in reaches level 2.

Regards,