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Cannot activate international roaming due to 2fa being via SMS

Jelms123
Level 2

Hello,

 

I saw a similar post earlier today regarding this, I am currently overseas and didn't think to enable roaming on our mobile plan as I have an overseas data sim that I purchased on arrival.

 

However, I can't get any 2fa when logging into our account to change this as the sms does not get through.

How can I enable international roaming while overseas?

 

Thanks.

1 REPLY 1
BasilDV
Moderator

Hi @Jelms123

 

We'd be able to help you raise your case with our Privacy team in order to activate the international roaming service.

 

Kindly send me a PM with your account details.

 

BasilDV