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Cannot make or receive phone calls

Level 2

I have been using this phone number for 3 months, however, I cannot make or receive a phone call. The SMS and data work fine. When I call someone, it always shows "didn't connect", when someone tried to call me, he/she got noticed as "not available".  

The monthly plan is $10 (SIM only plans with 50 GB data + 300 mins call)

The balance is above $10, and I've tried it with many different devices, not working! My other SIM cards(non-TPG) all work perfectly. Should be a problem on your side. Please help.

Please leave a reply so that I can DM you my number and user name. 

Level 2

I mean, I have been unable to make or receive a phone call since I got my TPG SIM card. It's not a problem related to the area/time period...


Hi @newusr , 


Please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community