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Cannot receive MMS and use phone data at same time

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5067106
Level 2
Hi there,
I cannot receive MMS messages. I used to be able to send/receive on the Vodafone AU-MMS access point but I haven't been able to for a few months. Also, when I am on the Vodafone AU-MMS access point I cannot use my phone data to access apps.
Please advise.
2 ACCEPTED SOLUTIONS

Accepted Solutions
Shane
Moderator

Hi @5067106 ,

 

Thanks for raising this to us. I am sad to learn that you're having issues with the MMS and Data of the mobile service.

 

I can confirm that the APN settings are correct. I will raise this to our Mobile Technical Team for further test and investigation. Please send me a private message with your account details (Customer ID/Mobile number) also include your best contact number and preferred time.

 

How do I private message (PM) in the community 

 

Regards,

 


@5067106 wrote:
Hi there,
I cannot receive MMS messages. I used to be able to send/receive on the Vodafone AU-MMS access point but I haven't been able to for a few months. Also, when I am on the Vodafone AU-MMS access point I cannot use my phone data to access apps.
Please advise.

 

View solution in original post

5067106
Level 2
Thanks Shane for getting the problem resolved!

View solution in original post

3 REPLIES 3
Shane
Moderator

Hi @5067106 ,

 

Thanks for raising this to us. I am sad to learn that you're having issues with the MMS and Data of the mobile service.

 

I can confirm that the APN settings are correct. I will raise this to our Mobile Technical Team for further test and investigation. Please send me a private message with your account details (Customer ID/Mobile number) also include your best contact number and preferred time.

 

How do I private message (PM) in the community 

 

Regards,

 


@5067106 wrote:
Hi there,
I cannot receive MMS messages. I used to be able to send/receive on the Vodafone AU-MMS access point but I haven't been able to for a few months. Also, when I am on the Vodafone AU-MMS access point I cannot use my phone data to access apps.
Please advise.

 

View solution in original post

5067106
Level 2
Thanks Shane for getting the problem resolved!

View solution in original post

Shane
Moderator

Yay! @5067106 

 

Glad to know that we're able to sort out he issue, feel free to create new thread in the event that you require assistance in the future.

 

Cheers!

 

 

Thanks Shane for getting the problem resolved!