TPG Community

5067106 · ‎16-02-2023

I have received a few incoming calls without issue. However, I was able to receive some calls before but many were unable to connect. I don't know how to screen for calls that won't connect except to wait until people tell me again. Is there anything else I can do or should check for?

5067106 · ‎16-02-2023

Ok, done. Please let me know the outcome of the network test. Thanks again.

5067106 · ‎16-02-2023

No problem. Message sent. Should I switch back to the 4g settings for the test? Thanks.

5067106 · ‎16-02-2023

Hi there, I have been told from a number of people that my phone is not connecting when they call me. My phone does not divert them to my voicemail, only says my phone is not reachable at this time. I have been able to make calls with no issue. After some testing and following some troubleshooting advice from this forum I have found I can receive calls when my preferred network type is 3G only and operator set manually to TPG only. Of course this means using data when out and about is incredibly slow and thus switching to 3G only cannot be considered a long term solution. What do I need to do to get my phone back on the 4G network and reliably receiving calls? Cheers.

5067106 · ‎03-12-2021

Thanks Shane for getting the problem resolved!

5067106 · ‎30-11-2021

Hi there, I cannot receive MMS messages. I used to be able to send/receive on the Vodafone AU-MMS access point but I haven't been able to for a few months. Also, when I am on the Vodafone AU-MMS access point I cannot use my phone data to access apps. Please advise.

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About 5067106

Re: 4G network not receiving calls

Re: 4G network not receiving calls

Re: 4G network not receiving calls

4G network not receiving calls

Re: Cannot receive MMS and use phone data at same time

Cannot receive MMS and use phone data at same time