I have two mobile accounts that apparently moved to Novus. I cannot establish contact with Novus as I don't know the new ac number(?). I would like to add credit as I am os and can't use phone ac. adslu5j7 ... View more

Hi Angeli,   Yes, good advice! And thanks for trying to fix our problem.   After 2 weeks + we eventually gave up on waiting for TPG to fix our International Roaming. So we bought new sim cards.   Cheers, Mark   ... View more

Hi Angeli, I am in Whistler, BC Canada. None of those network choices are available in this location.   The choices that I have are: 1. Rogers Wireless 2. Freedom 3. Bell 4. TELUS   What can I do?   Regards, M     ... View more

I arrived in Canada 27 February 2022.   My international roaming still doesn't work in spite of many requests to tpg for help.   Has tpg lost control of its mobile international service agreements with foreign country servers completely?   Should we blame Covid 19 for this technical malfunction?   Come on guys, there must be a simple fix for this problem...   ... View more

I still have this problem and further discussed it with Queenie on the phone-in site in a 40 minute international call from Canada at my expense.   She was very pleasant and helpful and worked through my problem trying various ideas and tests...Then she said the same as you...that she would escalate my lack of international roaming issue.   So far, absolutely nothing further has happened and no further contact has been made with me.   Surely, some tech just needs to flick a switch or press a key to fix my problem of no international roaming?   Can you please help me?           ... View more

Hi,   I had the same problem. I have been with tgp for 15-20 years. My interface is not what the Moderators are saying it should be. I think mine is similar to yours...I only get the mobile is changed to Novus message without any interactive option buttons.   But I found that access to what the Moderators are talking about, and it is available to us by selecting the hot link indicated by the red arrow on the diagram below. Goodness knows why us old users are stuck with and interface that is legacy..?   Cheers!   ... View more