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Hi caoimhevo.
The new CID for Novus Log-in is sent via email, we suggest to check the spam inbox.
For more details you may check the article below.
TPG Mobile - Introduction to the new My Account - TPG Community.
Regards,
Hello, I seem to have missed the email about moving the mobile to Novus, is it possible to get it resent?
Hi @Honeya
Let's check on what we can arrange for you.
Flick us a private message with your account details.
BasilDV
Hi BasilDV, when I click on your name I don't see the 'send message' option..
I don't think I have some kind of permission to send private messages..
Thanks you fixed that problem at least haha
I've been moved to Novous without any notification - and no I haven't missed an email or need to check my Junk folder!
We'll check it out, @armitage. Are you able to send us a private message?
I have two mobile accounts that apparently moved to Novus.
I cannot establish contact with Novus as I don't know the new ac number(?).
I would like to add credit as I am os and can't use phone ac.
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