TPG Community

Get online support

Moved to Novus

SOLVED Go to solution
microzoa
Level 2
When I log in to my account, I see this status. How do I access the control panel for my phone account? I have it forwarded to another number and need to remove it.
1 ACCEPTED SOLUTION

Accepted Solutions
microzoa
Level 2
Thanks. I worked it out. Note for people outside of Australia trying to do this, you need to be connected to Australian VPN to access the forgot password option.

View solution in original post

6 REPLIES 6
Ahra_G
Moderator

Hi @microzoa

 

We are in the process of moving to a new system for our Mobile services. 

 

In the meantime, you may refer to this Community article:

 

Using TPG My Account & Online Account Info

 

Should you still require further assistance, please don't hesitate to let us know so we can have our Mobile support team to contact you.

 

 

Regards,

Ahra_G

 

microzoa
Level 2
Thanks. I worked it out. Note for people outside of Australia trying to do this, you need to be connected to Australian VPN to access the forgot password option.

View solution in original post

malikae
Level 3
Hi microzoa,

Are you able to please elaborate on what your solution was for this problem?
Shane
Moderator

Hi @malikae

 

I sent you a Private Message in response to your post located here.

 

Expect a call from one of our Mobile Specialists tomorrow between 1-5PM AEDST.

 

Please ensure the availability of the mobile and let us know how it will go.

 

Regards,

 

 

Hi microzoa,

Are you able to please elaborate on what your solution was for this problem?
malikae
Level 3
Hi Shane,
My issue still hasn’t been resolved. I would like to cancel my plan with TPG thanks
Shane
Moderator

Hi @malikae,

 

One of our Account Specialists tried to contact you yesterday but no avail. Send me a Private Message with your best contact number and preferred time, we'll have them contact you again.

 

Regards,

 

 

Hi Shane,
My issue still hasn’t been resolved. I would like to cancel my plan with TPG thanks